This Privacy Policy explains the types of personal information that may be processed when you use OnlyWin, create an account, make payments, claim promotions or contact support.
Account and Identity Information
We may process information such as:
your name and date of birth
the email address and credentials tied to the account
your residential address
documents supplied to confirm identity
Payments and Transactions
When you make a deposit or request a withdrawal, we may process transaction amounts, currencies, dates, payment references and information needed to confirm payment ownership.
Casino and Account Activity
Account activity can include gameplay, bonus use, loyalty progress, missions, promotions, account sessions and customer-support interactions.
Why We Use Personal Information
Personal information may be used to:
create and manage your account
process deposits and withdrawals
provide casino games and promotional features
carry out identity and payment checks
manage loyalty progress and rewards
respond to support requests
protect accounts from unauthorised use
Cookies and Similar Technologies
Cookies and similar technologies may be used to maintain sessions, remember preferences, support security and improve the operation of the website.
Service Providers
Information may reach service providers where that is required to run the casino or to deliver something you requested.
These providers can include:
payment processors
identity and verification services
game providers
hosting and technical providers
security and fraud-prevention services
customer support providers
Account Security
OnlyWin supports two-factor authentication and can also provide biometric login through the installed mobile experience on compatible devices.
Data Retention
Records may be kept for as long as account management, payments, verification, security, dispute handling and record keeping reasonably require.
Your Privacy Choices
Subject to the circumstances, the options open to you can include:
request the information held on your account
have inaccurate details put right
question the way that information is used
opt out of promotional communications
Players Under 18
The casino is not meant for anyone under 18, and identity checks may be run to confirm that an account qualifies.
Privacy and Legal Contact
For account-related privacy questions, contact support@only.win. Legal enquiries can be sent to legal@goodfly.io.