OnlyWin support is available around the clock for account access, payments, withdrawals, bonuses, verification and responsible gambling questions.
Live Chat Support
Use the 24/7 live chat for help with login problems, payment questions, active promotions, verification and general account issues.
Email Contacts
For general customer support, email support@only.win. Legal enquiries can be sent to legal@goodfly.io.
What to Include in a Support Request
Include only the information needed to identify the issue:
your registered email address
the date of the transaction and the amount involved
the payment method used
which promotion or game it concerns
any error message shown on screen
Payment and Withdrawal Questions
Payouts by Interac can be processed within 12 hours, supported crypto and e-wallet routes within 24 hours, cards within 0–3 banking days and online banking within 1–5 banking days.
Verification Questions
KYC can include government-issued photo identification, proof of address and proof of the payment method used. Verification can take up to 24 hours after the required documents are provided.
Keep Your Account Details Secure
Never send your password, authentication codes, complete card details or crypto wallet private keys in a support message.